Effective Date: 24 March 2026
Last Updated: 24 March 2026
V.I.P. Furniture & Bedding Cairns is a locally owned and operated family business with
stores in Smithfield and DFO Westcourt. We are committed to protecting your privacy
and handling your personal information in accordance with the Australian Privacy
Principles (APPs) under the Privacy Act 1988 (Cth), the Australian Consumer Law, and
all other applicable laws.
This Privacy Policy explains how we collect, use, store, disclose, and protect your
personal information when you interact with us in-store, by phone, email, website,
social media, or through our marketing.
1. What personal information do we collect?
We may collect:
- Contact details (name, phone number, email address, postal or delivery address)
- Payment information (if you pay in-store or request a quote)
- Product and purchase details (items you enquire about or buy)
- Any feedback, reviews, or enquiries you send us
- Website and marketing data (cookies, IP address, browser type, and how you use our site)
- Any other information you voluntarily provide
We only collect what is reasonably necessary to provide our services.
2. How do we collect your information?
- Directly from you when you visit our stores, call us, fill in a form on our website, sign up for newsletters, send an email or DM, or complete a purchase/quote.
- From third parties (e.g., delivery partners, payment processors, or warranty providers like La-Z-Boy or Beds R Us when required).
- Automatically when you visit our website (through cookies and similar technologies).
3. Why do we collect and use your information?
We use your personal information to:
- Process enquiries, quotes, sales, and deliveries
- Provide customer service and respond to your questions
- Arrange warranty support (e.g., with La-Z-Boy or Beds R Us)
- Send you marketing and promotional material (only if you have opted in)
- Improve our products, services, and website
- Comply with legal obligations (including Australian Consumer Law and tax requirements)
4. Who do we share your information with?
We may share your information with:
- Delivery and transport partners
- Payment processors
- Trusted service providers (e.g., email/SMS marketing platforms)
- La-Z-Boy or Beds R Us (only when necessary for warranty or product support)
We never sell your personal information to third parties for marketing purposes. All third
parties are contractually required to protect your information.
5. How do we protect your information?
We take reasonable steps to protect your information, including:
- Secure servers and encryption
- Restricted staff access (only those who need it to do their job)
- Regular security reviews and updates
- Secure storage of physical records
If a data breach occurs that is likely to cause serious harm, we will notify you and the
Office of the Australian Information Commissioner as required by law.
6. How long do we keep your information?
We keep your information only as long as necessary for the purpose it was collected or
as required by law. Once it is no longer needed, we securely delete or de-identify it.
7. Your rights Under the Privacy Act you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or incomplete information
- Request we stop sending you marketing material (opt-out at any time)
- Lodge a complaint with us or the Office of the Australian Information Commissioner (OAIC)
To exercise these rights, contact the team.
8. Cookies and website tracking
Our website uses basic cookies to improve your experience (e.g., remembering
preferences). You can disable cookies in your browser settings, but this may affect site
functionality. We do not use third-party tracking cookies for advertising.
9. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be
posted on our website with the new effective date.
10. Contact the team
If you have any questions about this Privacy Policy or how we handle your information, please contact the team at V.I.P. Furniture & Bedding Cairns.
Email: vipsales@vipfurniture.com.au
Phone: (07) 4038 5000 (Smithfield) or (07) 4214 0969 (DFO Westcourt)